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Managing Diversity in a Multicultural Workplace (MDC) 
Managing Diversity in the Workplace Certificate has been developed by the American Hospitality Academy (AHA) to meet the needs of students or employees aspiring to management positions in the future, or current supervisors or managers wishing to ascend to higher management positions. It targets knowledge and skills essential to success in the hospitality, travel and tourism industries, which are increasingly characterized by a diverse workforce serving a culturally diverse customer base. There is no one road map to how to approach cultural diversity issues, as advice and strategies given for one situation may not work exactly the same way, given the same situation in another context. The American Hospitality Academy's approach is to combine an understanding of culture with the development of key management skills, so that a manager or prospective manager develops a range of core skills and principles that can be applied in many different situations. While clearly we recognize that managers require certain organizational, technical and administrative skills to fulfill their duties this is not the main focus of the MDC. AHA takes the view that in the end, management is primarily about achieving specific objectives through working with people. The focus of the MDC, therefore, is developing managers with the basic human skills that lie at the heart of effective human interaction. This “people-centered” management approach takes into account cultural traditions, beliefs and practices and how they impact the workplace. The course includes the development of the following:
Cost: $325 Apply Online |
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24700 Overseas Hwy
P.O. Box 420116
Summerland Key, FL 33042
866-511-0908
866-511-0908
manager@aj1.us
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